Automotive glazing technician
Engineering and manufacturing
Level 3 -
Repairing, replacing and re-calibrating automotive glass on vehicles.
Reference: OCC0031
Status:
SOC 2020 sub unit groups:
- 8145/02 Windscreen fitters
Technical Education Products
Employers involved in creating the standard:
Belron, Autoglass, Nationwide Windscreen Services, FMG Repair Services, ASME Windscreens, Botley Windscreens, Nationwide Windscreen Services, Fastline Autoglazing, Glass Assist (Durham), Auto Windscreens
Summary
This occupation is found in a range of different organisations that replace, repair and re-calibrate automotive glass including national windscreen companies, independent windscreen companies, body repair shops and main franchise dealerships.
The broad purpose of the occupation is to repair, replace and recalibrate vehicle windscreens and other automotive glasses. The automotive glazing technician will have knowledge of the properties of glazing components and will use advanced techniques to ensure all work is completed safely. The types of vehicles can include a broad range from cars and car derived vans, through to light and heavy commercial vehicles. Due to advances in vehicle safety through Advanced Driver Assist Systems (ADAS) being integrated into the vehicle windscreen and the growth of electric cars, technicians will need to have a high level of technical knowledge on vehicle mechanical, electrical and trim systems. This includes the relationship they have with the windscreen in the control of the vehicle. Automotive glazing technicians need to have a full understanding of business operations within the industry and their own role within the business to support excellent customer service. They will have a good understanding of conducting safety checks and performance monitoring for associated equipment, documenting all stages of work activities, including operational procedures documentation controls, and contributing to audits. The automotive glazing technician will be able to obtain, interpret and work accurately to complex technical repair specifications and instructions. They will also have the ability to work in a focused, analytical and methodical fashion, completing repairs on time, with a right-first-time, customer focused culture under-pinning all their activities.
In their daily work, an employee in this occupation interacts with a range of internal and external stakeholders including colleagues, supervisors, customers and suppliers. They could be operating from a fully equipped workshop or a fully equipped service vehicle completing the repair replacement at the customer’s premises
An employee in this occupation will be responsible for the repair and replacement of automotive glazing which could be in a variety of situations. They will need to ensure work is completed in line with stringent safety and quality requirements. A fully trained mobile technician will need to have a current driving licence and can expect to work on a roster including some weekends.
Employers involved in creating the standard:
Belron, Autoglass, Nationwide Windscreen Services, FMG Repair Services, ASME Windscreens, Botley Windscreens, Nationwide Windscreen Services, Fastline Autoglazing, Glass Assist (Durham), Auto Windscreens
Typical job titles include:
Keywords:
Knowledge, skills and behaviours (KSBs)
Duties
Duty D1
Receive, read and interpret engineering and technical documentation such as specific manufacturer guidance.
Duty D2
Accept the task or job, ensuring all relevant information and details are obtained.
Duty D3
Conduct safety checks of all associated equipment and the surrounding work area.
Duty D4
Check and inspect parts to ensure that they conform to quality standards. Identify and report any issues or faults.
Duty D5
Handle, store and process information in line with regulations and organisational requirements.
Duty D6
Set up, operate, adjust or edit equipment settings and re-calibration programmes appropriate to the work required.
Duty D7
Organise and coordinate work to meet stakeholders’ requirements.
Duty D8
Plan repair and installation work in accordance with standard operating procedures.
Duty D9
Communicate with customers in a polite, respectful and professional manner at all times.
Duty D10
Complete documentation at the required stages of the work activity. For example standard operational procedures, risk assessments, equipment service records, customer documentation, ongoing training records and test results and control documentation.
Duty D11
Maintain and restore the work area. Perform housekeeping and waste management as appropriate and in line with environmental requirements. Ensure tools, unused materials and equipment are returned to a safe, clean and approved condition on completion of work.
Duty D12
Handover completed work and provide technical and regulatory advice to stakeholders for equipment and services.
Duty D13
Perform repairs on vehicle glass. Replace fixed and opening vehicle glass in accordance with standard operating procedures. Perform re-calibration on completion where required.
Duty D14
Keep stakeholders such as customers, colleagues and line managers informed about work status.
Duty D15
Contribute to continuous improvement in the operational area.
Occupational Progression
This occupational progression map shows technical occupations that have transferable knowledge and skills.
In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.
It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.
Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.
Engineering and manufacturing