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IT technical salesperson

IT technical salesperson

Sales, marketing and procurement

Level 3 - Technical Occupation

Selling technical products and services, such as data storage and cloud services, for a company.

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Reference: OCC0115

Status: assignment_turned_inApproved occupation

Average (median) salary: £26,580 per year

SOC 2020 code: 7129 Sales related occupations n.e.c.

SOC 2020 sub unit groups:

  • 7129/99 Sales related occupations n.e.c.
  • 3552/00 Business sales executives

Technical Education Products

ST0115:

IT technical salesperson

(Level 3)

Approved for delivery

Employers involved in creating the standard:

IBM, Microsoft, Lloyds, John Lewis, QinetiQ, Accenture, MOD, BT, Cisco, NCA, Cap Gemini, Virgin Media, Fujitsu, RAF, HP, BCS

Summary

The primary role of an IT Technical Salesperson is to sell a company’s technical products and services. They need a good knowledge and understanding of the portfolio of technologies that are available. They work to maintain good relationships with existing clients, gaining repeat business wherever possible from customers both internal and external, UK or internationally. They also approach potential customers with the aim of winning new business. They maintain a thorough understanding of existing technologies and those that are emerging.

Employers involved in creating the standard:

IBM, Microsoft, Lloyds, John Lewis, QinetiQ, Accenture, MOD, BT, Cisco, NCA, Cap Gemini, Virgin Media, Fujitsu, RAF, HP, BCS

Typical job titles include:

IT Salesman
IT Salesperson
IT technical salesperson
Sales adviser
Sales agent
Sales assistant
Sales executive
Sales representative

Keywords:

Computer Sales
Ict
It
Sales
Sales Rep
Selling

Knowledge, skills and behaviours (KSBs)

K1: Understands the basic elements and architecture of computer systems
K2: Has a working knowledge of Cloud and Cloud Services
K3: Understands the principles of secure coding
K4: Has a working knowledge of the role IT plays within the broader context of a business strategy
K5: Understands the main methodologies used for unified communications
K6: Understands the basics of how data storage works and the main technical options available
K7: Understands how to communicate using the appropriate language and terminology for audience and cultural awareness
K8: Understands the principles and ethics of sales, recognising the importance of delivering value to the customer
K9: Understands the sales life cycle, techniques & processes
K10: Understands how to negotiate, handle objections and close sales
K11: Understands the business product(s) they are responsible for selling including the relevant vendor product(s) as selected by the employer.

S1: Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
S2: Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
S3: Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
S4: Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
S5: Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
S6: Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
S7: Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
S8: Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
S9: Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
S10: Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
S11: Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
S12: Logical and creative thinking skills
S13: The ability to interact effectively and professionally with a range of different types of customer
S14: Ability to think analytically and to solve problems
S15: Ability to work independently and to take responsibility
S16: Ability to work with a range of internal and external people
S17: Ability to communicate effectively in a variety of situations
S18: Ability to operate in a secure manner

B1: Can use own initiative
B2: A thorough and organised approach
B3: Maintain productive, professional and secure working environment

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

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Level 6

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Level 6

Business and administration

Sales, marketing and procurement