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home Construction and the built environment
Dual fuel smart meter installer

Dual fuel smart meter installer

Construction and the built environment

Level 2 - Technical Occupation

Safely installing, exchanging and maintaining smart meters, explaining to customers how they work and how to use energy more efficiently.

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Reference: OCC0158

Status: assignment_turned_inApproved occupation

Average (median) salary: £33,405 per year

SOC 2020 code: 5315 Plumbers & heating and ventilating installers and repairers

SOC 2020 sub unit groups:

  • 5241/04 Smart energy experts
  • 5315/00 Plumbers and heating and ventilation installers and repairers

Technical Education Products

ST0158:

Dual fuel smart meter installer

(Level 2)

Approved for delivery

Employers involved in creating the standard:

Centrica, EDF Energy, Scottish Power, Morrison Energy Services, Siemens, City Energy, Ovo, Utilita, Providor.

Summary

This occupation is found across the energy and utilities sectors throughout the UK.

The broad purpose of this occupation is to safely install, exchange, commission, decommission and carry out ongoing maintenance of gas and electric smart meters, associated equipment and communication systems. Dual fuel smart meter installations form a key part of the UK Government mandate to reduce carbon emissions and improve energy management, supporting the overall Net Zero strategy.

In their daily work, an employee in this occupation would be expected to install, exchange, commission and maintain a range of metering equipment and associated components typically in a domestic dwelling. The role is physical in nature and may involve lifting and moving equipment, working at heights, working in confined spaces and working in all weather conditions. The employee will also need to interact with other trades and other utility service providers in order to complete the required work associated with the metering installation.

An employee in this occupation will be responsible for carrying out safety-critical activities whilst working in customer properties, providing customer service excellence and energy efficiency advice at all times.

In their daily work, an employee in this occupation interacts with a variety of people ranging from the customer, to other construction trades, utility providers, logistics support, suppliers and technical support teams.

Employers involved in creating the standard:

Centrica, EDF Energy, Scottish Power, Morrison Energy Services, Siemens, City Energy, Ovo, Utilita, Providor.

spa

Dark Green occupation

Green themes

Heat and Buildings

Keywords:

Electricity
Gas
Gas Safe Register
Metering
Power
Smart Metering Systems
Utilities

Knowledge, skills and behaviours (KSBs)

K1: Health, safety and environmental legislation and regulations applicable to work in the gas and power industries including fire safety and Safety at Work Act.
K2: Regulatory compliance and the recognition of different customer needs including vulnerability as defined by Office of Gas and Electricity Markets (OFGEM) and Retail Energy Code Schedule 16.
K3: Gas Industry Unsafe Situations Procedure (IGEM G11).
K4: Dynamic risk assessments, associated procedures and documentation.
K5: Characteristics of different smart meter categories, associated equipment and communication systems including single phase, multi-rate, single phase off multi-phase and multi-phase (electricity); and low pressure and medium pressure (gas).
K6: Installation and commissioning practices and techniques applicable to smart meters, associated equipment and communication systems.
K7: Fault-finding, diagnosis and rectification practices and techniques applicable to smart meters, associated equipment and communication systems.
K8: Decommissioning practices and techniques applicable to smart meters.
K9: Tools, test equipment, ladder and access systems, and personal protective equipment.
K10: Gas and electrical testing and assessment procedures needed to establish the condition of the equipment and installation, and the actions needed as a result.
K11: Gas and electrical engineering theories and procedures involved in the practical application of installation, exchange, commission, decommission and maintenance of smart meter and associated equipment and communication systems.
K12: Electrical and mechanical principles and how they are applied in work processes and procedures to ensure safety of self and others.
K13: Fuel poverty, signs and available support. Energy efficiency measures.
K14: Unsafe metering equipment, supplies and installations in accordance with both MOCoP and IGEM/G/11 procedures.
K15: Signs of tamper, 3rd party interference, illegal extraction and energy theft across all aspects of meters and associated equipment.
K16: Low carbon technologies used within domestic dwellings used to provide energy, heating and hot water.
K17: The roles of other trades, disciplines and utility service providers associated with metering installation.
K18: Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated.
K19: General Data Protection Regulations (GDPR).
K20: Principles of equity, diversity and inclusion in the workplace and the impact on their work.
K21: Principles of completing work records, maintaining asset details and customer data in accordance with General Data Protection Regulations (GDPR).
K22: Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Sector specific terminology.
K23: Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available.
K24: Principles and policies for identifying and responding to customers with fuel poverty issues.
K25: Techniques and procedures for carrying out on-going maintenance of smart meters, associated equipment and communication systems.

S1: Install and exchange smart meters, associated equipment and communication systems.
S2: Commission smart meters, associated equipment and communication systems.
S3: Carry out ongoing maintenance of smart meters, associated equipment and communication systems.
S4: Identify, diagnose and rectify faults in smart meters, associated equipment and communication systems.
S5: Decommission smart meters, associated equipment and communication systems.
S6: Carry out dynamic risk assessment.
S7: Select, use and maintain tools, test equipment, ladder and access systems, and personal protective equipment (PPE).
S8: Apply health and safety practices. Identify and report non-compliant conditions or situations.
S9: Use digital technology to access job, appliance and customer information.
S10: Complete work records, maintain asset details and customer data in accordance with General Data Protection Regulations (GDPR).
S11: Advise customers on energy efficiency and how to operate smart meters.
S12: Communicate verbally with utility companies and other trades in order to complete tasks.
S13: Identify where customers are experiencing issues around fuel poverty, and provide support and assistance through the energy provider or support services.
S14: Dispose of defective smart meters or assets, and all waste.

B1: Prioritise health and safety.
B2: Take responsibility for work.
B3: Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice.
B4: Support an equitable, diverse and inclusive culture.

Duties

Duty D1

Install, exchange and commission gas and electrical smart metering systems on customer premises.

Duty D2

Carry out routine maintenance on smart metering systems and associated equipment.

Duty D3

Decommission gas and electrical smart metering systems.

Duty D4

Use and maintain the appropriate tools and equipment.

Duty D5

Respond to reported faults.

Duty D6

Return the working area to a clean and tidy state, safely disposing of defective or damaged smart metering systems and recycling items where appropriate.

Duty D7

Provide excellent customer service including providing advice and guidance on operating smart meters and ensuring full awareness of any disruption to power and heating provision.

Duty D8

Provide energy and efficiency advice and guidance to enable customers to understand the benefits of smart meters.

Duty D9

Identify vulnerable customers and direct them to the most appropriate support service for their needs.

Duty D10

Prioritise health and safety at all times.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

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Level 2

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Progression link from focused occupation.
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Level 3

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Construction and the built environment