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Financial services administrator

Financial services administrator

Level 3 - Technical Occupation

Providing administrative support to a financial organisation, to provide a high quality and compliant service.

Summary

Financial Services Administrator (Adviser firm or Network) ‘Adviser Firm’: An SME business providing regulated financial planning / mortgage / insurance advice ‘Network ’: An umbrella company providing support services to groups of Financial Adviser Firms Overview: The Financial Advice market consists of c19000 SME businesses split approximately 75% financial advice, 25% mortgage advice. These SME businesses are supported by umbrella organisations known as networks who provide a range of support services to the individual businesses including technology, compliance, technical & consultancy support. Due to recent changes, more administrative support is required by firms in order to provide an efficient, high quality and compliant service to their clients. The Financial Administrator standard responds to this demand whilst also providing an ideal entry point for a career in the sector, with progression routes leading to a number of roles with full professional qualifications. Typical activities that this role might carry out are listed overleaf.

Typical job titles include:

finance worker

Keywords:

Admin
Banking
Finance
Financial Planning
General Insurance
Insurance Advice
Investments
Life
Money
Mortgage Planning
Office Administration
Pensions

Knowledge, skills and behaviours (KSBs)

K1: Financial Services market: Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms
K2: Regulatory & compliance: Understands the Financial Services regulatory framework, the ethics & key principles of the advice process
K3: Products: Understands the purpose & technical content of the financial services products & services provided
K4: Systems & processes: Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry

S1: Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
S2: Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
S3: Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
S4: Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

B1: Honesty and Integrity: Truthful, sincere in their actions and doing the right thing (even when not the easiest)
B2: Adaptability: Willingness to accept changing priorities and work patterns when new jobs need to be done, or requirements change
B3: Enthusiasm: Shows drive and energy in their work, when things are going well and when challenges arise
B4: Dependability: Meets personal commitments and expectations, eg completing work, timekeeping
B5: Personal commitment: Proactive in their own development; commitment to the job and the industry

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

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