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Fishmonger

Fishmonger

Sales, marketing and procurement

Level 2 - Technical Occupation

Selling fish and seafood products, and advising customers on how to prepare them.

Reference: OCC0194

Status: assignment_turned_inApproved occupation

Average (median) salary: £20,747 per year

SOC 2020 code: 5433 Fishmongers and poultry dressers

SOC 2020 sub unit groups:

  • 5433/01 Fishmongers

Technical Education Products

ST0194:

Fishmonger

(Level 2)

Approved for delivery

Employers involved in creating the standard:

Cross of York (chair), GCH Fishmongers, Hodgson Fish, Hudsons Fish, Morrisons Produce Ltd, National Skills Academy for Food & Drink, Passionate About Fish Ltd, Regal Fish Supplies Ltd, Sainbury’s Supermarkets Ltd, Seafoods (Burnham on Sea), Seafood Training Academy, Ramus Seafood Emporium, Wellgate Fisheries

Summary

A career as a fishmonger is hugely rewarding and no two days are ever the same. They carry out a wealth of different tasks and develop a multitude of different skills. Fishmongers are responsible for preparing and selling fish, and shellfish products, to members of the public. They possess first class customer service and selling skills, and have a deep understanding of the fish and shellfish industry, species identification, preparation methods, and detailed product knowledge. Fishmongers are the face of the seafood industry, interacting with consumers, answering any questions they have, and helping them to make educated decisions on which fish they purchase. Fishmongers know about a range of fish and shellfish, and the various techniques needed to process and/or produce their products. In addition, they will be able to cut, prepare, package and present fish and shellfish products to the highest of standards. Food safety and quality produce are of premium importance to a fishmonger. Fishmongers perform a multitude of tasks including raw materials intake and food handling, and developing filleting and other knife skills. They are also responsible for displaying their products in the most attractive way possible to entice customers into purchasing their products. Fishmongering is a highly skilled profession which is steeped in tradition. A qualified fishmonger could work in a range of different types of businesses including supermarket fishcounters, independent high street fishmongers, and mobile fish vans. Talented fishmongers can go on to manage and even own their own fishmongering business. Fishmongers have a range of skills, knowledge and behaviours that can lead to a rewarding career in the industry, and allow them to work not only in the UK but across the world!

Employers involved in creating the standard:

Cross of York (chair), GCH Fishmongers, Hodgson Fish, Hudsons Fish, Morrisons Produce Ltd, National Skills Academy for Food & Drink, Passionate About Fish Ltd, Regal Fish Supplies Ltd, Sainbury’s Supermarkets Ltd, Seafoods (Burnham on Sea), Seafood Training Academy, Ramus Seafood Emporium, Wellgate Fisheries

Typical job titles include:

Mobile fish van fishmonger
Retail fishmonger
Supermarket fishmonger
Sustainable fishmongereco

Keywords:

Customer Service
Fishing Industry
Fishmongering
Food Safety
Selling Seafood

Knowledge, skills and behaviours (KSBs)

K1: The history and development of the fish and shellfish sector
K2: The range of commercially available fish and shellfish species, harvesting methods and fish stocks
K3: The fish and shellfish supply chain
K4: Seasonality and supply and the factors that impact on price and availability
K5: Safe handling and storage of fish and shellfish from receipt to sale, including opening and closing a fish display counter
K6: The principles of product food safety
K7: Stock control, product pricing, traceability and quality assurance
K8: Preparation of the different types of fish and shellfish for retail display and sale
K9: The principles of displaying fish and shellfish for sale
K10: Customer requirements, complaints and how to meet their expectations
K11: The principles of selling fish and shellfish, profitability and how to maximise sales
K12: How to process the sale of fish and shellfish including weighing, packing and labelling
K13: The factors that impact on the commercial success of the business
K14: Basic cooking methods - recipes for a variety of fish and shellfish
K15: Health and safety within the working environment

S1: Adherence with safe handling and storage requirements from receipt to sale, including stock rotation, quality assessment, temperature control and monitoring and avoiding cross- contamination
S2: The ability to hand prepare fish including scaling, gutting, filleting, boning, pocketing, canoeing and skinning
S3: The ability to hand prepare shellfish including dressing and shucking
S4: Display fish and shellfish for retail sale
S5: An ability to sell fish and shellfish by interpreting and satisfying customer needs, through upselling/link selling and promotions
S6: Process the sale of fish and shellfish, including portioning, preparing, weighing, packing, labelling and processing payments relevant to the business
S7: Use tools and equipment safely in the handling, preparation and sale of fish and shellfish
S8: Work safely and hygienically in the handling, preparation and sale of fish and shellfish
S9: Handle complaints and resolve problems appropriate to business policy and procedures
S10: Communicate effectively with customers and colleagues

B1: Safe Working: ensures safety of self and others, addresses safety issues and concerns
B2: Hygienic working: follows food safety procedures and policies, address food safety issues and concerns
B3: Ownership of work: accepts responsibility and is proactive
B4: Pride in work: integrity, aims for excellence, punctual and reliable
B5: Self-development: seeks learning and development opportunities
B6: Integrity and respect: for all colleagues
B7: Working in a team: builds good relationships with others
B8: Problem solving: identifies and participates in problem solving
B9: Responsiveness to change: flexibility to changing environment and demands
B10: Company/industry perspective: desire to learn about own company and food industry, acts as an ambassador
B11: Effective Communication: confident and professional engagement with others, listens effectively, receives feedback

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

This is the focused occupation.
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Level 2

Progression link from focused occupation.
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Level 2

Progression link from focused occupation.
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Level 2

Progression link from focused occupation.
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Level 3

Progression link from focused occupation.
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Level 3

Progression link from focused occupation.
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Level 3

Sales, marketing and procurement