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Senior housing and property management

Senior housing and property management

Sales, marketing and procurement

Level 4 - Higher Technical Occupation

Managing housing or property related services, leading a team and taking responsibility for the cost effectiveness and efficiency of their business area.

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Reference: OCC0236

Status: assignment_turned_inApproved occupation

Average (median) salary: £38,560 per year

SOC 2020 code: 1251 Property, housing and estate managers

SOC 2020 sub unit groups:

  • 1251/02 Landlords, property and housing managers
  • 1251/04 Sales and lettings mangers
  • 3555/01 Estate agents

Technical Education Products

ST0236:

Senior housing and property management

(Level 4)

Approved for delivery

Employers involved in creating the standard:

Aspire Housing Ltd, Spectrum Housing Group Ltd, Your Housing Group, Rendall & Ritner Ltd, Coast & Country Housing Ltd, St Basil’s, B3 Living Ltd, Crosby Housing Association Ltd, Genesis Housing Association Ltd, Innisfree Housing Association, Yarlington Housing Group, The Guinness Partnership, Chartered Institute of Housing, Institute of Residential Property Management Ltd, Sovereign Housing, Barnet Housing, Family Mosaic, Community Housing Group, New Charter Group, Association of Registered Letting Agents, National Housing Federation, Affinity Sutton Group, Futures Housing Group

Summary

The senior housing and property management occupation in both social and private housing sectors is responsible for the management and delivery of housing and property related services within their business and service area(s). The role involves the management of resources with delegated authority to deliver the business objectives. The work must comply with contractual, statutory and legal regulations. The senior housing and property manager manages a specific function and associated team(s) whilst working with the wider organisation, team, communities and external partners. Senior housing and property management professionals are proactive in finding solutions to problems and identifying areas for improvement. They take individual responsibility for the overall quality and cost effectiveness of their business and service area(s) and the needs of stakeholders.

Employers involved in creating the standard:

Aspire Housing Ltd, Spectrum Housing Group Ltd, Your Housing Group, Rendall & Ritner Ltd, Coast & Country Housing Ltd, St Basil’s, B3 Living Ltd, Crosby Housing Association Ltd, Genesis Housing Association Ltd, Innisfree Housing Association, Yarlington Housing Group, The Guinness Partnership, Chartered Institute of Housing, Institute of Residential Property Management Ltd, Sovereign Housing, Barnet Housing, Family Mosaic, Community Housing Group, New Charter Group, Association of Registered Letting Agents, National Housing Federation, Affinity Sutton Group, Futures Housing Group

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Mid Green occupation

Typical job titles include:

Assets Manager
Incomes Manager
Leasehold Manager
Lettings Manager
Neighbourhood Housing Manager
Neighbourhood Investment Manager
Property Manager
Resident Involvement Manager
Supported Housing Manager
Voids manager

Keywords:

Housing
Housing Management
Private Housing
Property Management
Social Housing

Knowledge, skills and behaviours (KSBs)

K1: Understand and interpret the principles, practices and legislation relating to current landlord and tenant law, relevant Codes of Practice and legal framework. For example, for the letting, management and termination of a variety of tenancy types. These include, but are not limited to, shorthold, freehold, assured, secure, long leasehold, and shared ownership.
K2: Understand and interpret the principles, practices and legislation as it applies to governance, court proceedings, contracts, data protection, safeguarding and other relevant areas.
K3: Understand and interpret legislation and regulation as they apply to housing standards.
K4: Understand and interpret the business planning process, financial and risk management, organisation values and structure and the range of services available to customers.
K5: Understand organisational performance management systems and how the roles and responsibilities contribute to the achievement of the overall business objectives.
K6: Understand the strategic value of the social and physical context of the estates and neighbourhoods.
K7: Understand the diversity of customers, clients and stakeholders. Ensure the delivery of services to meet their requirements.
K8: Have a developed understanding of the historical context and current trends in the housing and property markets (i.e. social, rented, affordable, private sector housing) and the strategic housing market.
K9: Understand and provide advice and guidance on housing services, for example repairs and maintenance, allocations, lettings, tenancy sustainment, financial and social inclusion, anti-social behaviour, care and housing support services, rents, service charges and portfolio accounts, and community involvement.
K10: Understand the organisation™s policies and practices and how they relate to service area(s) and business objective. E.g. policies to deliver the housing services, people management and health and safety.

S1: Provide leadership in relation to the delivery of excellent customer service in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
S2: Demonstrate effective and appropriate communication skills, both verbal and written, in order to manage staff, resolve conflict and communicate effectively with clients, customers, stakeholders and/or partner agencies.
S3: Lead and work collaboratively with colleagues across the business and in partnership with external organisations to achieve individual, team and business targets.
S4: Ensure services meet the needs of vulnerable individuals and groups (including those with complex needs).
S5: Undertake data analysis, interrogate, interpret and disseminate information using a variety of methods and applications.
S6: Influence and negotiate with partners and suppliers.
S7: Manage budgets and report on financial performance. Ensure value for money.
S8: Demonstrate effective performance management. Take the lead on projects through effective project management.
S9: Lead, motivate, manage and develop individuals and teams to ensure excellent services are delivered. Coach, mentor and ensure the well-being of staff.
S10: Apply operational and strategic thinking to inform effective decision making to meet individual, team and overall businesses objectives and priorities. Use a flexible and innovative approach to problem solving. Undertake forward planning.
S11: Effective use of IT equipment and software.

B1: Take timely, flexible and responsive action to address complex issues.
B2: Gain and maintain trust and respect to meet expectations by working in a confidential, ethical and empathetic manner with a professional attitude.
B3: Embrace changing priorities and work patterns when requirements alter.
B4: Work independently and effectively without close supervision.
B5: Has a high level of resilience, tenacity and calmness.
B6: Be an ambassador and role model.
B7: Be responsive and empathetic to client and customer needs.
B8: Be an effective team leader and player.
B9: Be responsible for their continual development. Be a reflective practitioner.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

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Sales, marketing and procurement