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Insurance professional

Insurance professional

Level 4 - Higher Technical Occupation

Specialising in an area of business within the insurance sector, for example broking, client management or underwriting.

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Summary

The following are different areas of insurance that an apprentice could be involved in, depending on the type of business they are working in and the needs of their employer. Broking: providing technical support in administering the insurance arrangements of new or existing clients, negotiating and arranging cover to meet their needs Client Management: managing the business relationship for a portfolio of clients, determining and evaluating their insurance requirements and identifying opportunities for revenue growth Underwriting: working for an insurer assessing requests for insurance, deciding what cover to offer and what premium to charge Claims: working for an insurer assessing, investigating and settling insurance claims or for an insurance broker providing support and advice to clients who need to make a claim Operations: working in one of a number of business support areas, such as analysing and evaluating data or ensuring compliance with regulatory and business procedures Loss Adjusting: providing specialist expertise in investigating and negotiating insurance claims on behalf of the insurer and making recommendations for settlement Reinsurance: providing technical support for the arrangement of insurance for insurers, allowing them to spread their risk Risk Management: providing guidance to clients on how to identify and manage risk within their business Product and Pricing: supporting the development of products to meet identified client needs, together with the associated pricing strategy Complaint Handling: assessing and investigating complaints from clients and negotiating their resolution to achieve a positive outcome for the customer

Typical job titles include:

insurance administrator
insurance clerk
insurancer adviser

Keywords:

Account Management
Broking
Client Relations
Insurance Claims
Loss Adjusting
Reinsurance
Underwriting

Knowledge, skills and behaviours (KSBs)

K1: A comprehensive understanding of the insurance market and the available products and services.
K2: A comprehensive understanding of the Financial Services legal and regulatory framework and organisational policies and procedures to ensure compliance. Demonstrates an understanding of how a range of situations may be affected by legal and insurance principles.
K3: An understanding of the importance of being proactive in developing the relationships and networks required to be successful in the role, whilst achieving business objectives and ensuring that client needs are met.
K4: A clear understanding of the processes and procedures relevant to the technical requirements of the role and their impact on the wider organisation and industry.
K5: An understanding of the impact of change within the insurance market and how it affects the role and the wider organisation. Understands and can differentiate between the organisations short, medium and long term business objectives.

S1: Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures.
S2: Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.
S3: Can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships. Can leverage relationships to improve the reliability of customer service based on customer feedback. Engages with and supports colleagues so that they are empowered to resolve customers issues within organisational guidelines.
S4: Takes ownership for delivering in their area of responsibility. Finds ways to progress and meet commitments when issues arise, being creative where appropriate. Escalates issues and decisions where necessary. Identifies and proposes business process improvements .
S5: Applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly. Assesses whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.
S6: Provides technical advice and support to others on complex insurance matters.

B1: An understanding of own and company performance measures and the application of this knowledge to contribute positively to key business objectives. Shares own knowledge and experience to support others to achieve personal and business objectives.
B2: Adapts communication and resources to take account of the target audience including less experienced colleagues. Presents information accurately and effectively using more complex communication methods such as reports and presentations. Communicates using the necessary technical language but articulates this in a way that others can understand.
B3: Acts using own initiative to accomplish objectives and seeks alternatives when barriers arise. Tenacious in finding the best solutions, demonstrating commitment to the role and the Insurance Industry.
B4: Proactively able to challenge the status quo by considering the feasibility of suggested ideas and improvement considering the impact they may have on business objectives.
B5: Truthful, sincere in their actions (even when not the easiest) and demonstrates Utmost Good faith. Demonstrates role model behaviour in approach to colleagues, clients and partners.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

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