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Paralegal

Paralegal

Level 3 - Technical Occupation

Providing legal and administrative support, carrying out research and drafting legal documents and forms.

Summary

· Paralegals work alongside law professionals such as solicitors and chartered legal executives. A paralegal mainly gives legal advice on routine and straightforward matters. They support other legal professionals including on regulated aspects of law. A paralegal can be found in many contexts, from small legal firms on the high street to large multi-nationals. They can work in the private or public sector. They can work within in-house legal departments, legal services firms, not-for-profit sector and charities.

· Paralegal is a profession providing legal support whilst working under supervision. It can also be a typical entry point into the legal sector. A paralegal receives work and requests from many people at once, as well as having their own duties.

· The ability to work under pressure and to meet deadlines is essential because people will be relying upon the paralegal to complete their tasks. A paralegal may sometimes be asked to make judgements within specific limits on legal or working matters. Paralegals at all levels interact with clients, lawyers and other stakeholders such as the police, courts, government or regulatory bodies.

· They need to convey complex data clearly, sometimes in emotionally charged or difficult circumstances. They will be involved in supporting the team and use problem-solving skills to help get the best outcomes for the client and their organisation. Some paralegals may be doing this work on behalf of their own clients. They will be working in a regulated context and so high professional and ethical standards are vital. Paralegals research and analyse lots of complex data, keeping a high level of precision and attention to detail.

· Paralegal work can include things such as drafting legal documents, contacting clients and assisting with meetings and governance.

· A paralegal is usually office based, although they may assist at court or attend meetings with clients at off-site locations.

· The role can vary widely depending on the practice area. For example, if working in conveyancing then a paralegal is less likely to have much face-to-face contact with clients. However, if assisting on criminal work, then a paralegal may need to assist lawyers attending court and police stations and talk to suspects. Paralegals qualified to work in criminal law may also be Police Station Representatives.

· A paralegal will administer data and records. They will review documents and produce legal documents and standard forms using digital tools. A paralegal will handle confidential and sensitive data daily and so recognising data protection requirements is critical to the role. This extends to recognising the risks to data from cybercrime and the need to be vigilant. A paralegal will interpret and use basic financial data when assisting clients and other stakeholders. They will ensure that any tasks involving monies are carried out in compliance with anti-money laundering regulations.

· Paralegals can go on to be partners in law firms, heads of legal departments in the private or public sector. They may decide to form their own legal services company providing legal services direct to litigants in person. In some instances in the lower courts, for example, some tribunals and small claims courts, paralegals may be granted the rights of audience. This means that they can advocate for their own clients directly.

Paralegals have become the fastest growing role within the legal services sector. They are often found in organisations offering legal services direct to clients

Typical job titles include:

Assistant litigation executive
Conveyancing paralegal
Junior paralegal
Legal assistant
Legal caseworker
Legal claims handler
Legal contracts administrator
Legal contracts handler
Legal file handler
Paralegal
Probate paralegal

Keywords:

Finance
Law
Law Agent
Law Clerk
Legal Services
Legal Work
Paralegal

Knowledge, skills and behaviours (KSBs)

K1: fundamentals of legal and regulatory liabilities with regards to the client and organisation to ensure compliance with all professional obligations.
K2: the Law and practice relevant to the work undertaken by the team in which the apprentice works such as advocacy and mediation; commercial, corporate and business; contracts and dispute resolution; conveyancing and property; crime; employment law; criminal and civil litigation; matrimonial and family law; will drafting, probate and administration of estates.
K3: fundamentals of the wider English legal landscape, including how legislation is made; the role of common law; the courts and tribunal system; and key personnel.
K4: approaches to legal research including the use of digital resources and research tools.
K5: principles of ethical and professional frameworks and their relevance for service delivery.
K6: approaches to data analysis and digital tools, such as spreadsheets, in arriving at loss of earnings for clients, valuations of property or estate values for probate for example.
K7: approaches to drafting legal documents including clarity and precision of language.
K8: principles of workload management including the preparation and collation of bundles, taking and filing accurate notes, closing and reviewing files, maintaining databases and version control.
K9: awareness of the commercial or economic drivers of an organisation such as time recording, billing processes and financial efficiency.
K10: awareness of cybersecurity vulnerabilities in an organisation and steps that can be taken to mitigate those risks.
K11: organisational data and information security standards, policies and procedures relevant to data management activities including legal requirements relating to the use of data, risks to confidentiality of data posed by and to stakeholder's actions.
K12: the impact of diversity and inclusion such as on teamwork, stakeholder relationships and organisational strategies.
K13: fundamentals of the requirements for acting in the best interest of the client to protect clients and limit liability for negligence such as identifying and acting for vulnerable clients.
K14: fundamentals of anti-money laundering regulations in relation to legal transactions including personal and professional liability.
K15: fundamentals of administering client accounts including the principles of time-recording and charging fee structures.
K16: the activities of their occupation which contribute to their ‘professional carbon footprint’ and steps that can be taken to reduce it.
K17: principles of digital tools and software such as case management systems, databases and online drafting software.

S1: assist in administering procedures using most effective channels to progress caseloads.
S2: conduct legal research using selected sources such as legal databases.
S3: solve legal technical problems within their remit and escalating as needed.
S4: present findings from legal research in line with organisational expectations.
S5: assist in applying the principles of Law to stakeholder cases.
S6: assist with legal matters and transactions within the organisation.
S7: communicate using plain English to provide clarification and explanation of the legal process and standard legal terms.
S8: organise and administer workflow such as legal files, case management and accounting systems to progress work within service level expectations.
S9: carry out file management activities such as prepare and collate bundles, take and file accurate notes, close and review files, maintain databases and version control.
S10: use a range of digital tools and technologies, for example to draft legal documents, conduct legal research, carry out data analysis and collaborate with others.
S11: apply fraud protection measures and cyber security procedures in relation to transactions, keeping up to date with approaches.
S12: undertake activities to ensure a clear picture of a stakeholder’s needs and risks throughout legal transactions.
S13: assess risks and benefits to the stakeholder of different options and making recommendations to senior team members to ensure that they work in the stakeholders’ best interests.

B1: Ethical and Professional - adheres to professional codes of conduct in legal activities and relationships with others.
B2: Problem Solving - generates solutions to legal problems, considering different options and identifying when to escalate when problems are outside their remit.
B3: Customer Service Mindset - provides a bespoke, productive and positive customer experience.
B4: Growth Mindset - committed to Continuous Professional Development.
B5: Collaborative and inclusive – respects diversity of thought and experience to work with stakeholders and team members.

Duties

Duty D1

support provision of legal advice by other legal professionals

Duty D2

provide ethical legal services ensuring high standards of client care ensuring they are acting in the best interests of the client

Duty D3

complete routine legal research and present information in response to requests from others under supervision

Duty D4

assist with the initial review of legal documents for example witness statements, meeting notes, contract reviews, lease agreements, bundles and produce varied correspondence

Duty D5

produce first drafts of legal documents and proof read documents under supervision using digital tools

Duty D6

use and support the use of digital technology and tools within the organisation

Duty D7

engage with stakeholders appropriately and adapt communication styles and tools appropriately including escalating problems when appropriate in line with organisational policies and procedures

Duty D8

manage own workload using digital management systems and undertakes review of casework to ensure progression is maintained and problems identified and escalated

Duty D9

deliver paralegal activities in support of the organisation's commercial strategy or budgetary constraints such as value for money, compliance with time billing and fee structure policies

Duty D10

assist in work with clients to provide an excellent customer service on routine casework

Duty D11

assist in carrying out "Know Your Client" activities to ensure that the appropriate type of scale of legal service is being provided

Duty D12

administer digital systems to create, maintain and use client and organisation data securely in line with legislation

Duty D13

ensure that all transactions and activities are carried out safely and securely to protect the organisation from threats such as money laundering, fraud and cybercrime

Duty D14

identify the limits of their personal professional experience and competence and escalate instructions that are beyond their scope of expertise

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

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Level 3

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Business and administration

Legal, finance and accounting

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