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Port operative - Passenger, ferry and cruise operative

Port operative - Passenger, ferry and cruise operative

Transport and logistics

Level 2 - Technical Occupation

Carrying out a range of tasks involving handling cargo, passengers or marine craft.

Reference: OCC0307B

Status: assignment_turned_inApproved occupation

Technical Education Products

ST0307:

Port operative - Passenger, ferry and cruise operative

(Level 2)

Approved for delivery

Employers involved in creating the standard:

Associated British Ports, British Army, Explosive Learning Solutions, International Association of Maritime Institutions (IAMI), KSB Maritime, Liverpool Council, Marine Society & Sea Cadets, PD Ports, Peel Ports, Port of Blyth, Port of Dover, Port of London Authority, Port Skills and Safety LTD, The Bristol Port Company

Summary

This occupation can be found in a variety of ports, harbours, and marinas. From a major international trade gateway, Naval base supporting the Royal Navy, to a single jetty jutting out into a river or sea. A port is typically a location on the coast where goods are loaded and unloaded, however they can be found inland such as the Manchester ship canal and Port of Boston in Lincolnshire. Ports serve many purposes, including recreation, commercial trade, the energy sector and defence. The port industry is diverse, supporting a wide range of activities vital to many sectors of the UK economy. Ports are critical transportation networks that facilitate both international and domestic trade.

The UK has the largest port sector in Europe, with 120 commercial ports. Port operatives may be employed by large port authorities, such as the Port of Felixstowe. Which handles roughly 48% of all containerised trade within the UK, to other porting authorities such as the Port of Boston or enlisting as a port operative in the British Army.

Port operatives have key roles in enabling businesses to deliver on time and safely. Cargo can include any goods imported or exported from the UK, such as cars, food, manufactured goods, and raw materials. The work they do varies depending on the type of ship or cargo. Operatives in larger ports tend to specialise, but smaller ports often require them to perform a wide range of duties.

Port operatives are engaged to ensure that freight is moved efficiently from a docked ship, directly to a road vehicle or train for onward transportation, or to a warehouse or holding area for temporary storage. Port operatives may be required to operate large items of mobile and fixed lifting equipment and other vehicles, such as forklift trucks and mobile cranes.

A port operative may be required to work on board any type or size of moored or anchored vessel in a port. 

Port operatives can also work in passenger operations, ensuring that customers of ferry services or cruise liners travel through the port safely and efficiently. While maintaining excellent customer service. Passenger facilities at ports can be similar to those found at airports, with catering and other recreational services for passengers waiting to join the ship.

Working hours may include unsocial hours, and working outdoors in inclement weather is probable. There may be some on-call requirements as well as shift and weekend work. The working environment is likely to be physically demanding. Entry restrictions may apply to applicants.  

 

Employers involved in creating the standard:

Associated British Ports, British Army, Explosive Learning Solutions, International Association of Maritime Institutions (IAMI), KSB Maritime, Liverpool Council, Marine Society & Sea Cadets, PD Ports, Peel Ports, Port of Blyth, Port of Dover, Port of London Authority, Port Skills and Safety LTD, The Bristol Port Company

Typical job titles include:

Cargo operative
Container operative
Ferry operative
Passenger operative
Port operative
Port plant operator
Port warehousing operative
Roll-on roll-off operative
Stevedore

Keywords:

Cargo
Cargo Operative
Marine Craft
Passenger Port Operative
Port Operative
Transport

Knowledge, skills and behaviours (KSBs)

K1: Regulations and legislation that impact the port sector.
K2: Health and safety regulations, standards, and guidance and impact on role and its safe operation. Use of personal protective equipment (PPE).
K3: Hazards and risks that occur in the workplace.
K4: Methods to promote safe working including, risk assessments, method statements, control measures and safe systems of work.
K5: Importance of compliance with regulations and legislation.
K6: Associated regulations and legislation relating to control of substances hazardous to health. (COSHH) and the international maritime dangerous goods (IMDG) code.
K7: Policies, procedures and working practices.
K8: Port security and the security levels that are associated with the port industry.
K9: Information sources: text, data, job card, work instructions, risk assessments, method statements, operation manuals, and permits to work.
K10: Principles and considerations for responding to incidents and emergencies.
K11: Principles of using equipment and machinery.
K12: Principles and methods of safe movement of traffic, goods, and pedestrians around the port.
K13: The principles and techniques of pre-operational checks.
K14: Environmental and sustainability regulations, standards, and guidance.
K15: Impact of the sector on the environment and efficient use of resources.
K16: Port waste management techniques including recycling, reuse, and safe disposal of waste.
K17: Factors that delay the completion of planned work for example the impact of the weather, tides, and road traffic.
K18: Limits of authority and escalation procedures.
K19: Principles of equity, diversity, and inclusion in the workplace.
K20: Information systems used to support port operations. General data protection regulation (GDPR). Cyber security.
K21: Written communication techniques.
K22: Verbal communication techniques.
K23: Documentation: methods and requirements – electronic and paper.
K24: Principles of team working and wellbeing.
K33: Types of equipment or assistance for passengers to safely embark and disembark a vessel.
K34: The security and safety risks posed when a passenger embarks and disembarks a vessel.
K35: Principles and techniques of the operational activity associated with passenger vessels.
K36: Procedures for managing damaged, lost, unclaimed, unlabelled, unaccompanied, or suspect baggage and items.
K37: Techniques for handling baggage and other items taking into account the kind of baggage and items.
K38: The principles of making safe and secure the quayside and the transit areas of a port for the passengers.
K39: The impact of weather and tide considerations on passengers.
K40: Customer service techniques including understanding diverse needs.

S1: Follow port sector procedures in line with sector regulations and legislation.
S2: Follow procedures in line with health and safety regulations, standards, and guidance.
S3: Identify and report hazards and risks in the workplace. Take action to mitigate hazards and risk.
S4: Comply with safe systems of work and apply control measures.
S5: Identify hazardous goods.
S6: Follow standard operating procedures (SOPs).
S7: Comply with port security measures.
S8: Follow instructions provided from information, for example, text, data, job card, work instructions, risk assessments, method statements, operation manuals, or permits to work.
S9: Use equipment and machinery.
S10: Follow procedures to ensure safe movement of traffic, goods, or pedestrians around the port.
S11: Carry out pre-operational checks.
S12: Comply with environmental and sustainability regulations, standards, and guidance.
S13: Follow techniques for waste management across the port.
S14: Escalate issues of concern.
S15: Follow equity, diversity, and inclusion principles.
S16: Use information systems. General data protection regulation (GDPR). Cyber security.
S17: Communicate in writing with others for example, colleagues and stakeholders.
S18: Communicate with others verbally for example, colleagues and stakeholders.
S19: Record or enter information - paper based or electronic.
S20: Apply team working and wellbeing principles.
S29: Provide equipment or assistance for passengers to embark and disembark a vessel.
S30: Follow procedures for secure passenger access.
S31: Carry out operational tasks related to passenger vessels, such as loading and unloading commodities and products, assisting the vessel, its occupants and vessel staff.
S32: Follow procedures for damaged, lost, unclaimed, unlabelled, unaccompanied, or suspect baggage.
S33: Use techniques and equipment to handle baggage and items.
S34: Complete site checks.
S35: Take action to mitigate the risks to passengers where there are adverse weather conditions.
S36: Identify customer needs and deliver a service to meet those needs, resolving queries or problems.

B1: Prioritise health, and safety.
B2: Considers the environment and sustainability.
B3: Team-focus to meet work goals.
B4: Supports an inclusive workplace.
B5: Act in a professional manner.
B6: Respond and adapt to work demands and situations.

Duties

Duty D1

Perform safe working practices within the port environment.

Duty D2

Comply with industry standards, relevant legislation, and environmental regulations.

Duty D3

Comply with port security. (International ship and port facility (ISPS) code).

Duty D4

Follow the standard operating procedures in line with company policies.

Duty D5

Demonstrate situational awareness of traffic and the movement of goods, materials and people around the port to avoid risks to themselves and others.

Duty D6

Use equipment and machinery safely, following instructions, and legislation.

Duty D7

Promote sustainable practices and reduce environmental impact in port operations.

Duty D8

Work as part of a team supporting colleagues to meet customer expectations, quality requirements and deadlines.

Duty D9

Check and process relevant documentation, inventories and records of information, utilising the relevant technology.

Duty D10

Communicate with internal and external stakeholders.

Duty D16

Ensure the safe transfer of passengers as they embark and disembark from vessels.

Duty D17

Transfer supplies to and from vessels using associated equipment and techniques.

Duty D18

Support the quayside operations with passenger and supply activity to ensure safety and security.

Duty D19

Provide assistance for customers who may need additional support, for example: elderly, disabled, parents with buggies, young or vulnerable people

Duty D20

Engage with customers to deliver an exceptional customer service. Ensure that they are respected and made to feel welcome supporting equity, diversity, and inclusion.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

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