Travel consultant
Sales, marketing and procurement
Level 3 -
Making travel arrangements and booking accommodation and other services for holidaymakers and business travellers.
Reference: OCC0340
Status:
SOC 2020 sub unit groups:
- 6212/00 Travel agents
- 6219/04 Tourist information assistants
Technical Education Products
Employers involved in creating the standard:
BCD Travel, Hillgate Travel, Capita Travel and Events, The Co-operative Travel, Horncastle Executive Travel Ltd, Thomas Cook, TUI, Guild of Travel Management Companies (GTMC), Association of British Travel Agents (ABTA), Clarity Travel, Eton Travel
Summary
Travel consultants have a highly responsible role as they provide outstanding customer service, delivering a range of often complex travel arrangements, accommodation bookings and ancillary services which help to ensure their travellers benefit from journeys and time at their destination that is positive and aims to exceed their expectations. Usually travel consultants specialise in either ‘corporate’ or ‘leisure’ travel but either way employers agree that their essential knowledge, skills and behaviours are transferable across the industry. Corporate Travel Consultant Corporate travel consultants typically work according to service level agreements, taking care of the unique needs of business travellers, and know how to tailor itineraries that ease their door to door experience, taking account of factors that may impact on their trip including location and times, business facilities and corporate budgets. A key part of a corporate travel consultant’s role is appreciating that their customer must account for every single expense when travelling for business, and so must ensure travel time is organised and used as effectively as possible, and in compliance with the customer’s corporate policy or preferred choices. Leisure Travel Consultant Leisure travel consultants work in a fast paced, customer focused sales environment which aims to sell experiences and memories and meet the unique needs of leisure customers by sourcing and matching them to a variety of travel options within their budget including: tailor made itineraries, package holidays, special interest holidays, weddings abroad, cruises and seasonal activity based holidays. A key part of a leisure consultant’s role is keeping ahead of the ever increasing demand from customers for new and different leisure experiences.
Employers involved in creating the standard:
BCD Travel, Hillgate Travel, Capita Travel and Events, The Co-operative Travel, Horncastle Executive Travel Ltd, Thomas Cook, TUI, Guild of Travel Management Companies (GTMC), Association of British Travel Agents (ABTA), Clarity Travel, Eton Travel
Typical job titles include:
Keywords:
Knowledge, skills and behaviours (KSBs)
Occupational Progression
This occupational progression map shows technical occupations that have transferable knowledge and skills.
In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.
It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.
Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.
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