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Team leader

Team leader

Business and administration

Level 3 - Technical Occupation

Managing individuals, teams, or projects to meet private, public, or voluntary organisational goals.

Reference: OCC0384

Status: assignment_turned_inApproved occupation

Average (median) salary: £27,564 per year

SOC 2020 code: 4142 Office supervisors

SOC 2020 sub unit groups:

  • 4142/00 Office supervisors
  • 1139/02 Administration directors
  • 4143/01 Call centre managers
  • 5436/00 Catering and bar managers
  • 7220/00 Customer service supervisors
  • 8160/00 Production, factory and assembly supervisors

Technical Education Products

Employers involved in creating the standard:

Linde Material Handling UK Ltd, Salt Separation Services Limited, British Army, Turning Point, AJ Bell, Spire Healthcare, John Lewis and Partners, Co-operative Group, NSPCC, Alzheimer's Society, David Lloyd Leisure, Cabot Financial, Department for Work and Pensions (DWP), Sovereign Housing, Labcorp, Wesleyan

Summary

This occupation is found in small, medium, large, and multinational organisations in private, public, and third sectors across all areas of the economy.

A team leader is found in organisations where there is a need for first-line management and support for teams and senior management.

The broad purpose of this role is to provide leadership with operational and project responsibilities. Team leaders manage individuals, teams, or elements of a project, offering direction, instructions, and guidance to achieve set goals. They are vital for the smooth functioning of all departments within an organisation and are often responsible for ensuring that functions are correctly administered and maintained in line with legislation and the organisation’s procedures.

In their daily work, an employee in this occupation interacts with colleagues from various internal departments, including operations, human resources, finance, legal, IT, sales, and marketing. This role also involves interaction with external stakeholders such as customers, clients, and suppliers. It may include off-site and hybrid working.

An employee in this occupation is responsible for supporting, managing, and developing individuals; managing projects; planning and monitoring workloads and resources; delivering operational plans; resolving problems; and building relationships both internally and externally.

Team leaders may work as part of a network or in various team settings. They operate within agreed budgets and available resources, reporting to mid-level and senior managers. While they may occasionally make decisions, they more often guide or influence the decisions of others, including collecting and interpreting data to identify trends, analysing resources, and finding ways to save money and improve efficiency.

Team leaders understand how their role supports the broader organisational structure. They apply codes of practice, legislation, and regulations relevant to their organisation’s areas of operation. This includes not only legal and ethical responsibilities but also equity, inclusion, and the sustainability impacts of the organisation.

Employers involved in creating the standard:

Linde Material Handling UK Ltd, Salt Separation Services Limited, British Army, Turning Point, AJ Bell, Spire Healthcare, John Lewis and Partners, Co-operative Group, NSPCC, Alzheimer's Society, David Lloyd Leisure, Cabot Financial, Department for Work and Pensions (DWP), Sovereign Housing, Labcorp, Wesleyan

Typical job titles include:

Duty lead
Project lead
Shift supervisor
Supervisor
Team leader
Trading manager

Keywords:

Organisation
Private
Project
Public
Supervisor
Team
Team Leader
Teams

Knowledge, skills and behaviours (KSBs)

K1: Performance management techniques.
K2: How to identify the learning needs of others and solutions to address them.
K3: Processes and policies which support the delivery of operational requirements.
K4: Project management tools and techniques.
K5: Relevant regulation, legislation, and compliance that impacts their role and the organisation.
K6: Organisational strategy and objectives and how their role impacts on them.
K7: How to manage resources to implement operational and team plans.
K8: Time management and prioritisation tools.
K9: Communication techniques including presentation skills, negotiation and influencing skills.
K10: Policy and procedure relating to people and organisational culture.
K11: Stakeholder management.
K12: Problem-solving and decision-making principles.
K13: Principles of change management and continuous improvement.
K14: IT and software used to support the activities of the business.
K15: External factors that affect the workplace, such as sustainability and net carbon zero, and how they are managed.
K16: The impact that internal and external factors such as environmental impacts, have on their role.
K17: Leadership and management approaches.
K18: The purpose of their role within the organisation, including their level of responsibility and accountability.
K19: The impact that cross-team working has in the delivery of organisational objectives.
K20: How to collate, interpret and communicate data and information to meet the needs of different audiences.
K21: The wider social and economic environment in which the organisation operates.
K22: Approaches to managing budgets, and options and choices to maximise efficient use of resources.
K23: Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team.

S1: Use resources to implement operational and team plans.
S2: Use tools to organise, prioritise and allocate daily and weekly work activities.
S3: Able to collate and interpret data and information and create reports.
S4: Identify and support the development of the team through informal coaching and continuous professional development.
S5: Use information and problem-solving techniques to provide solutions and influence the decision-making process.
S6: Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
S7: Review work processes to identify opportunities to improve performance and for continuous improvement.
S8: Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
S9: Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
S10: Manage others through change by identifying challenges and the activities to resolve them.
S11: Interpret organisational strategy and communicate how this impacts others.
S12: Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
S13: Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
S14: Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
S15: Manage and maintain relationships with a diverse workforce and stakeholders.
S16: Negotiate with and challenge stakeholders to manage change and reduce conflict.
S17: Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
S18: Identify future changes in the sector such as technology advances that may impact their organisation.
S19: Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

B1: Acts professionally, ethically and with integrity.
B2: Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.
B3: Takes accountability and ownership of their tasks and workload.
B4: Seeks learning opportunities and continuous professional development.
B5: Works flexibly and adapts to circumstances.

Duties

Duty D1

Sets, monitors, and manages objectives and performance which link to organisational outcomes.

Duty D2

Manage resources to deliver tasks within budget and targets.

Duty D3

Contributes to the training and ongoing development needs of the individual or the team.

Duty D4

Collates and interprets data and shares outputs with stakeholders to support decision-making.

Duty D5

Contributes to projects, initiatives, and their implementation to achieve organisational goals.

Duty D6

Monitors and applies operational policies, relevant legislation, and regulation, and makes recommendations to ensure individual and team compliance.

Duty D7

Identifies, assesses, and monitors potential risks, and supports the mitigation of risk within the organisation.

Duty D8

Contributes to change and support others through change.

Duty D9

Support the development and implementation of sustainable operational plans to achieve organisation goals.

Duty D10

Lead and manage the team to ensure the application of equity, diversity, and inclusion principles.

Duty D11

Collaborates and builds relationships with stakeholders to identify and support improvement opportunities.

Duty D12

Communicates information to drive operational activities and improve organisational performance.

Duty D13

Manage the team and resources to reduce carbon footprint and reduce business costs.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

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Level 7

Business and administration

Care services

Sales, marketing and procurement

Transport and logistics