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Engineering technician - Technical Support Technician

Engineering technician - Technical Support Technician

Engineering and manufacturing

Level 3 - Technical Occupation

Designing, building, servicing and repairing a range of engineering products and services.

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Reference: OCC0457M

Status: assignment_turned_inApproved occupation

Average (median) salary: £37,744 per year

SOC 2020 code: 3113 Engineering technicians

SOC 2020 sub unit groups:

  • 3113/99 Engineering technicians n.e.c.
  • 3113/01 Aerospace technicians
  • 5222/02 Tool makers
  • 5235/00 Boat and ship builders and repairers
  • 5241/02 Electro-mechanical technicians

Technical Education Products

ST0457:

Engineering technician - Technical Support Technician

(Level 3)

Approved for delivery

Employers involved in creating the standard:

BAE Systems plc,vSemta Limited, Airbus Group, The Institution of Engineering and Technology, Gama Aviation Ltd, Harrods Aviation Ltd, British Airways, Marshall Aerospace and Defence Group, UTC Aerospace Systems, Resource Group, MBDA (UK) Ltd, GTA England Ltd, Rolls-Royce plc, NFEC Ltd, GKN Aerospace, Royal Aeronautical Society, Royal Air Force Cosford, Royal Navy, Cooper & Turner, Nikken Kosakusho Europe Ltd, Edward Pryor & Son Ltd, Newburgh Precision, Institution of Mechanical Engineers, Siemens plc, Jaguar Land Rover, Toyota Motor Manufacturing (UK) Ltd, BMW, The Engineering Employer Federation, Leonardo Helicopters UK, Babcock International Group, Mersey Maritime Group

Employers involved in creating the standard:

BAE Systems plc,vSemta Limited, Airbus Group, The Institution of Engineering and Technology, Gama Aviation Ltd, Harrods Aviation Ltd, British Airways, Marshall Aerospace and Defence Group, UTC Aerospace Systems, Resource Group, MBDA (UK) Ltd, GTA England Ltd, Rolls-Royce plc, NFEC Ltd, GKN Aerospace, Royal Aeronautical Society, Royal Air Force Cosford, Royal Navy, Cooper & Turner, Nikken Kosakusho Europe Ltd, Edward Pryor & Son Ltd, Newburgh Precision, Institution of Mechanical Engineers, Siemens plc, Jaguar Land Rover, Toyota Motor Manufacturing (UK) Ltd, BMW, The Engineering Employer Federation, Leonardo Helicopters UK, Babcock International Group, Mersey Maritime Group

eco

Mid Green occupation

Green themes

Manufacturing
Heat and Buildings

Typical job titles include:

Aerospace Technician
Aviation Engineer
Engineering Technician
Machinist
Maritime Engineering
Mechatronics Engineer and Toolmaker

Keywords:

Building
Design
Engineer
Engineering
Repaire
Technician
Toolmaking

Knowledge, skills and behaviours (KSBs)

K1: understanding the importance of complying with statutory, quality, organisational and health and safety regulations
K2: understanding of general engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians
K3: understanding the structure, properties and characteristics of common materials used in the sector
K4: understanding the typical problems that may arise within their normal work activities/environment
K5: understanding approved diagnostic methods and techniques used to help solve engineering/manufacturing problems
K6: understanding the importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to
K7: understanding and interpreting relevant engineering/manufacturing data and documentation in order to complete their job role
K8: understanding the different roles and functions in the organisation and how they interact.
K9: understanding why it is important for an organisation to continually review their processes and procedures
K60: understand mathematical techniques, formula and calculations used in a technical support environment
K61: understand the methods and techniques used to evaluate technical data and documentation
K62: understand how to identify that the data and documentation being used is current and up to date
K63: understand the procedure to be used for making changes to issued documentation
K64: understand where and how to source other areas of technical expertise/information to help solve technical problems
K65: understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes

S1: obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation)
S2: working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements planning and where applicable obtaining all the resources required to undertake the work activity
S3: undertaking the work activity using the correct processes, procedures and equipment
S4: carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment
S5: dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel
S6: completing any required documentation using the defined recording systems at the appropriate stages of the work activity
S7: restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location
S101: produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
S102: present the technical documentation in the required format ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions
S104: make any changes/amendments to the technical documentation using agreed quality
S105: assurance control procedures
S106: develop effective business and/or customer relationships
S107: provide technical advice and guidance to others
S108: contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
S109: produce engineering/manufacturing production plans
S110: obtain resources for engineering/manufacturing activities
S111: provide technical support services on products or services to internal and/or external customers
S112: obtain and control materials used in engineering/manufacturing environments implement quality control/assurance systems and procedures in an engineering/manufacturing environment
S113: produce documentation to supply or procure goods or services
S114: produce off line programs for computer numerical controlled machines
S115: produce programs for scanning/digitizing or co-ordinate measuring machines
S116: produce programs for programmable logic control equipment
S117: produce programs for industrial robot applications
S118: produce engineering software tools/programs for analysis, quality, configuration management, safety assessments, system security applications
S119: produce engineering drawings/models using computer aided design techniques (such as mechanical, electrical, fabrication, fluid power, integrated systems or services)
S120: undertake complex fault diagnostic and/or condition monitoring activities on equipment, plant or services
S121: carry out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded and fabricated.
S122: check and calibrate control and test equipment used in an engineering and/or manufacturing environment

B1: Personal responsibility, resilience and ethics. Comply with health and safety guidance and procedures, be disciplined and have a responsible approach to risk, work diligently at all times, accept responsibility for managing time and workload and stay motivated and committed when facing challenges. Comply with any organisational policies/codes of conduct in relation to ethical compliance
B2: Work effectively in teams. Integrate with the team, support other people, consider implications of their actions on other people and the business
B3: Effective communication and interpersonal skills. open and honest communicator, communicating clearly using appropriate methods, listening to others and have a positive and respectful attitude
B4: Focus on quality and problem solving. Follow instructions and guidance, demonstrates attention to detail, follow a logical approach to problem solving and seek opportunities to improve quality, speed and efficiency
B5: Continuous personal development. Reflect on skills, knowledge and behaviours and seeks opportunities to develop, adapt to different situations, environments or technologies and have a positive attitude to feedback and advice

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

Progression link into focused occupation.
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Level 2

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This is the focused occupation.
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Level 3

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Progression link from focused occupation.
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Level 4

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Progression link from focused occupation.
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Level 6

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Engineering and manufacturing