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home Construction and the built environment
Smart home technician

Smart home technician

Construction and the built environment

Level 3 - Technical Occupation

Installing, configuring, calibrating, and troubleshooting electrical connected digital home technologies.

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Reference: OCC0464

Status: assignment_turned_inApproved occupation

Average (median) salary: £35,530 per year

SOC 2020 code: 5242 Telecoms and related network installers and repairers

SOC 2020 sub unit groups:

  • 5242/00 Telecoms and related network installers and repairers
  • 5241/03 Installation and maintenance electricians
  • 5241/04 Smart energy experts
  • 5249/01 Broadcast and communications technicians

Technical Education Products

ST0464:

Smart home technician

(Level 3)

Approved for delivery

Employers involved in creating the standard:

Bespoke Home Cinemas, John Lewis, Homeplay, Graham’s HiFi, Philharmonic Audio Visual, Inspired Dwellings, Visualization Limited, Install Automation, James and Giles, Loxone UK, Hughes Electrical

Summary

The growth of home networks connected to the internet and the level of communication between people and devices has created a new technological landscape in which almost every aspect of our homes can become one home technology ecosystem.  From our audio, video, home cinema, and security systems to our heating, air conditioning, and ventilation systems, and even our window blinds, doors, and gates, our home environments are integrating into single, controllable home experiences.

Today’s Smart Home Technician (SHT) is the professional who installs, configures, and maintains this ecosystem.  Their work objective is to deliver a simple, secure, reliable, and sustainable user experience according to industry best practice and within project timelines and scope.  The SHT will work on construction sites and in homes with senior colleagues such as a Senior SHT, Smart Home Designer, Networking Specialist, or Home Theatre Designer to create integrated systems using a variety of equipment and services from other suppliers.  These projects will vary in size and scale from small homes to luxury mansions, yachts, multi-dwelling developments, and will range from simple component installation to creating a complex, electronic integrated systems environment.

The SHT will be able to install, configure, calibrate, and troubleshoot a range of electrically connected Digital Home Technologies or Separated Extra-Low Voltage (SELV) devices. To do this, the SHT will have a good working knowledge of common hardware, software, IP networking, audio & visual distribution, and RF systems and user interfaces. Additionally, they will have appropriate personal skills to deal with home owners and colleagues in associated construction trades, such as electricians, IT professionals, Security, Access Control, Fire and Intruder Alarm companies, Lighting designers and Installers, professional light and sound suppliers, Commercial AV companies

Employers involved in creating the standard:

Bespoke Home Cinemas, John Lewis, Homeplay, Graham’s HiFi, Philharmonic Audio Visual, Inspired Dwellings, Visualization Limited, Install Automation, James and Giles, Loxone UK, Hughes Electrical

eco

Mid Green occupation

Green themes

Heat and Buildings
Energy and Networks

Typical job titles include:

Audio/ video installer
Residential network installer
Smart home installation technician

Keywords:

Building
Building Contracts
Construction
Digital Home
Engineering
Services
Smart
Smart Home

Knowledge, skills and behaviours (KSBs)

K1: Technical drawings, product specifications, wiring schedules, testing specifications and schematics.
K2: Plans, elevations, cross-sectional drawings, isometrics, landscape drawings and Mechanical & Electrical drawings for other services.
K3: Project plans, works orders, change notes, purchase orders, sign-off sheets and performance / functional specifications.
K4: Construction and electrical health and safety specific to personal safety and accident prevention. Includes Safe Isolation & Accessory Replacement.
K5: Basic electrical theory (Ohms law, power law, series and parallel circuits, Inductance & capacitance), signal types and modulation methods.
K6: Network connected devices (e.g. typical domestic routers, network switches and wireless access points), basic network security and data protection.
K7: Control hardware (e.g. keypads, handsets, apps, control processors & interface standards) and building control systems (e.g. lighting control, HVAC control).
K8: Access control hardware e.g. CCTV cameras and recorders, door intercoms, access control keypads, locks and sensors).
K9: Audio, video and entertainment hardware, interfaces and content sources (e.g. speakers, amplifiers, processors, disc players, terrestrial & satellite broadcast television & radio, streaming devices, video displays, switching and distribution systems).
K10: Terrestrial & satellite broadcast television, analogue and digital radio receivers.
K11: Construction types, fixing methods, cable running, racks, brackets and other mounting hardware.
K12: Communication devices (e.g. telephones, smart phones, tablets, laptops, intercoms etc.).
K13: Environmental and energy management systems (e.g. HVAC, equipment ventilation and temperature / humidity control, smart meters, battery backup and power storage).
K14: Structured wiring and typical connectors used in smart home engineering to PAS 35491 (e.g. RJ series, coax connectors, HDMI and other AV types), wired Ethernet to IEEE 802.3 and wireless networks to IEEE 802.11.
K15: Applicable system specifications, standards, hardware, software, firmware and test equipment.
K16: Construction methods, project stages, MEP (Mechanical Electrical and Plumbing) materials, equipment & tools.
K17: Key job roles and responsibilities of associated trades, suppliers, customers and other officials.

S1: Using documentation keys, scales and revision numbers.
S2: Reading and following installation, architectural and project documentation.
S3: Following electrical and constructional health and safety procedures and policies for human safety and accident prevention.
S4: Safe isolation & accessory replacement.
S5: Connecting and configuring various network connected devices (e.g. typical domestic routers, network switches and wireless access points), securing a network using physical and cryptographic means.
S6: Installing and testing typical control hardware.
S7: Installation, configuration and testing of typical access control hardware.
S8: Installing, configuring, troubleshooting, maintaining and basic calibration of audio, video, and home entertainment systems.
S9: Installation and testing of terrestrial & satellite broadcast television, analogue and digital radio receivers.
S10: Placing and mounting typical hardware of all types listed within the individual subject areas of this standard.
S11: Installing, configuring and testing communication devices.
S12: Installing equipment ventilation and battery backup system (UPSs) and interfacing with HVAC and other energy management systems.
S13: Installing and testing structured wiring systems using verification tools to PAS 35491.
S14: Testing, fault finding and troubleshooting cabling infrastructure, hardware, software, and firmware. Using applicable test equipment to check compliance with agreed specifications.
S15: Making modifications to existing construction (e.g. drilling, channelling, cable running, choosing and using appropriate anchoring devices).
S16: Troubleshooting basic systems to rectify simple faults.

B1: To make effective use of personal communication skills with colleagues, customers, third parties and associate companies using relevant, concise language in line with organisational style/culture.
B2: To instigate, develop and maintain trust with colleagues, customers and related trades building credibility and confidence. To behave in an ethical manner and in accordance with local laws and directives.
B3: To be positive and pro-active at all times. Ability to work independently and take responsibility.
B4: To be ready to learn new skills, gain new knowledge and continually appraise new technologies. Be well informed of new legislation/regulations and apply these correctly.
B5: Maintain a productive, professional, respectful and secure working environment when working alone or with others.
B6: Work in a healthy and safe manner and adhere to local rules and guidelines. Use resources wisely and take into account environmental, social and economic factors when working.
B7: To deliver excellent customer service, providing the right solutions to meet the customer’s expectations within the agreed timeline.