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home Construction and the built environment
Facilities manager

Facilities manager

Construction and the built environment

Level 4 - Higher Technical Occupation

Making sure that buildings and their services meet the needs of the people that work in them.

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Reference: OCC0484

Status: assignment_turned_inApproved occupation

SOC 2020 code: 1251 Property, housing and estate managers

SOC 2020 sub unit groups:

  • 1251/01

Technical Education Products

ST0484:

Facilities manager

(Level 4)

Approved for delivery

Employers involved in creating the standard:

Cabinet Office, Jigsaw, Kier Group plc, NHS Property Services Ltd, Ministry of Justice, Engie, Mitie Group Plc, Mara Services & Supplies Ltd, Interserve, Fame Services, Carillion Plc, Amazon

Employers involved in creating the standard:

Cabinet Office, Jigsaw, Kier Group plc, NHS Property Services Ltd, Ministry of Justice, Engie, Mitie Group Plc, Mara Services & Supplies Ltd, Interserve, Fame Services, Carillion Plc, Amazon

Typical job titles include:

facilities manager

Keywords:

Business
Business Management
Construction
Facilities Management
Manager

Knowledge, skills and behaviours (KSBs)

K1: Implications of property ownership.
K2: Establishment & management of registers for property & fixed assets.
K3: Principles of building design; the features of building, fabric, structures and components and their implications for maintenance.
K4: Relocation requirements & factors involved.
K5: Layout, flow management & space planning techniques; accessibility & inclusion.
K6: Principles of contract management.
K7: Problem solving techniques, prevention measures, corrective actions.
K8: Management of sub-contractors (management systems for contractors & specialists, e.g. security & access, performance management, H&S briefings).
K9: Regulatory frameworks, health and safety, client requirements, statutory legislation and FM industry best practice; sustainability and corporate responsibility.
K10: The impact of FM on the environment.
K11: Principles of risk management; business continuity planning.
K12: FM data capture, analysis & management techniques; types, capabilities and limitations of FM IT systems e.g. of building management services; requirements of ISO 41001 (international FM standard).
K13: FM organizational and service requirements, targets & objectives.
K14: Change management techniques (e.g. agile v waterfall; developing work processes, procedures, systems, structures & roles).
K15: Principles of project management (tools & methods for planning, monitoring & managing an FM project; process-based methodologies; project stages).
K16: Quality management in FM.
K17: Client objectives, requirements & value; Service Level Agreements (SLAs).
K18: Survey & benchmarking techniques.
K19: Uses of customer feedback; principles of continuous improvement; influencing techniques.
K20: Ways of recording and tracking human resources capabilities.
K21: The impact of change on people HR-related legislation affecting FM.
K22: Capability building, HR tools and techniques.
K23: Financial/budget/resource management & reporting systems and processes & techniques.
K24: Accountability within delegated financial authorities Organizational procurement policies and processes & client objectives and requirements.

S1: Manage property and fixed assets and implement building maintenance plans (monitor and control premises; optimize the use of space; evaluate the effectiveness of the implementation of a property management plan).
S2: Ensure the delivery of FM service provision to required standards and identify opportunities for improvement (identify requirements; identify opportunities for improvements; identify and rectify FM service delivery problems).
S3: Meet FM compliance, risk and business continuity requirements (analyse the extent to which compliance, Corporate Social Responsibility (CSR) & sustainability requirements are met; carry out risk assessments; develop a Business Continuity Plan (BCP)).
S4: Use FM management systems to monitor, report and act on the performance and efficiency of properties, assets and services against FM Key Performance Indicators (KPIs) (collate data; analyse statistics; maintain data security).
S5: Develop and implement delivery plans for the management of FM properties, assets and services and manage change (carry out activities ethically and sustainably; identify operational impact of change; develop plans to mitigate negative impacts; manage expectations).
S6: Establish and manage day-to-day relationships with clients and other stakeholders to agreed quality standards (develop and implement FM quality management operational plans; use appropriate stakeholder management methods; recommend improvements to the quality of FM service provision).
S7: Motivate, manage and develop FM teams to deliver operational objectives (deploy assets; assess and plan for individuals’ development needs; comply with Human Resources (HR) requirements).
S8: Manage FM finances and procure FM goods and services, ensuring they are delivered within agreed budgets and make recommendations for innovation (analyse financial information; develop operational plan and budget; manage budget variances; analyse the effectiveness of procurement practices).

B1: Exceed customer expectations and add value.
B2: Work in partnership with others for the common good.
B3: Anticipating and responding to others' needs and influencing them to enhance performance.
B4: Aim for a higher level of excellence.
B5: Work for the greater good and not sacrifice high standards for immediate gain or personal benefit.
B6: Foster the growth of themselves and others, inspiring them to exceed their personal and professional goal.
B7: Approach work in an orderly way.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

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Level 2

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Level 2

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Level 3

This is the focused occupation.
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Level 4

Progression link from focused occupation.
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Level 6

Construction and the built environment