Autocare technician
Engineering and manufacturing
Level 2 -
Carrying out a range of services and repairs to cars, car derived vans and light goods vehicles.
Reference: OCC0499
Status:
SOC 2020 sub unit groups:
- 8145/01 Tyre technicians
- 5231/99 Vehicle technicians, mechanics and electricians n.e.c.
Technical Education Products
Employers involved in creating the standard:
ATS Euromaster, Bosch Automotive Service Solutions, Formula one autocentres, Halfords, Kwik-fit, National Tyre & Autocare
Summary
Autocare technicians work in the automotive industry. Workplaces include autocare or fast fit centres. Centres may be part of a national chain or operated by a regional or local, independent group or owner. Autocare technicians are able to work as part of a team but also independently. They have strong problem-solving skills. An autocare technician contributes to their centres' commercial operations, impact on the business, and maintain a high standard of services.
The broad purpose of the occupation of an auto-care technician requires a unique combination of technical, retail and customer service skills. They carry out inspections of cars, car derived vans and light goods vehicles including electric or hydrogen powered vehicles for basic routine maintenance. They carry out a range of services and repairs. Autocare technicians inspect, remove and replace components on various vehicle systems. They are responsible for contributing to the maintenance of stock levels and replenishment activities when stock deliveries are received. They use a range of specialist tools, measuring instruments and diagnostic equipment.
They have strong communication skills and use these with internal and external colleagues, and with customers when they are completing activities, such as identifying customer and vehicle needs, presenting solutions, completing payment transactions, handling customer disappointment and resolving low level customer complaints.
An employee as an autocare technician must comply with environmental and health and safety regulations and procedures. They must use the appropriate personal protective equipment. They take responsibility for their own work and the quality of workmanship. They must organise their work, meeting deadlines and scheduling tasks appropriately.
Employers involved in creating the standard:
ATS Euromaster, Bosch Automotive Service Solutions, Formula one autocentres, Halfords, Kwik-fit, National Tyre & Autocare
Typical job titles include:
Keywords:
Knowledge, skills and behaviours (KSBs)
Duties
Duty D1
Communicate with customers establishing vehicle problems and their requirements.
Duty D2
Conduct vehicle inspections and routine maintenance work.
Duty D3
Work independently and as part of a team, contributing to business outcomes.
Duty D4
Inspect, repair, and replace car, car derived van, or light goods vehicle tyres and vehicle systems components.
Duty D5
Identify and source, vehicle components in line with workplace procedures.
Duty D6
Follow workplace instructions or procedures for vehicle maintenance or repair.
Duty D7
Maintain the workplace environment, follow good housekeeping practices in accordance with health and safety procedures.
Duty D8
Post inspection, provide customer quotation of the work required, before agreeing and commencing the work.
Duty D9
Contribute to stock management routines. For example, ordering, booking, receiving, and ensuring safe storage, of stock and consumables.
Duty D10
Promote the safety of themselves, customers, colleagues, and the environment.
Occupational Progression
This occupational progression map shows technical occupations that have transferable knowledge and skills.
In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.
It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.
Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.
Engineering and manufacturing