Telecoms field operative
Construction and the built environment
Level 2 -
Build, provide or repair telecom services for commercial or residential customers on the UK's National Telecom Access Network.
Reference: OCC0832
Status:
SOC 2020 sub unit groups:
- 5242/00 Telecoms and related network installers and repairers
Technical Education Products
Employers involved in creating the standard:
BT, Openreach, MJ Quinn, Telent, Morrison Utility Services, Kelly Group, KN Group, Cityfibre, Gigaclear, Hyperoptic.com, Virgin, CableCom Training, CTTS
Summary
This occupation is found in the UK telecom sector.
The broad purpose of the occupation is build, provide or repair telecom services for commercial or residential customers on the UK's National Telecom Access Network. Working on the copper and fibre connections to 4G & 5G services, homes and businesses from the local telephone exchanges. The connections deliver telephone, internet, data and TV services to households and businesses.
In their daily work, an employee in this occupation interacts with with a number of different customers depending on their role. The customer could be a communication provider with whom the end customer has a contract for a telecom service e.g. Sky, Talk-Talk, BT, PlusNet. In this role the technician could also interact directly with the service providers’ customers – these could be residential or office based. The majority of time in the role will be spent working outside in all kinds of weather. Depending on the specific role the employee could be working on telecom equipment in a telephone exchange, at height, in underground networks, in residential properties and business properties, at the side of the road and in any other places where a telecom service is required.
An employee in this occupation will be responsible for an employee in this occupation will be responsible for maintaining, repairing, upgrading, protecting and installing telecoms services on the UK’s National Telecom Access Network. This field-based role will require the individual to work under supervision, alone or as part of a team as required. Their work is allocated to them on a daily basis either from their line manager or a work allocation centre via an electronic device. The output and the quality of their work is audited by their line manager or an external auditor on a regular basis. In this role they do not have management responsibility for anyone. New entrants will be joining a large network of more than 20,000 operatives nationwide.
Employers involved in creating the standard:
BT, Openreach, MJ Quinn, Telent, Morrison Utility Services, Kelly Group, KN Group, Cityfibre, Gigaclear, Hyperoptic.com, Virgin, CableCom Training, CTTS
Typical job titles include:
Keywords:
Knowledge, skills and behaviours (KSBs)
Duties
Duty D1
Contributing to the installation of the UK’s super-fast fibre Telecoms network including cable installation, recovery of older products, jointing and splicing new cables, installing new access connection points or cabinets and the installation of overhead fibre services.
Duty D2
Maintaining and repairing the UK’s National Telecom Access Network including fault identification, major cable breakdowns and rectification of copper or fibre products.
Duty D3
Providing and installing infrastructure to upgrade mobile services supplying masts for 4G and future roll out of 5G networks.
Duty D4
Identify and use the appropriate calibrated digital testing equipment for copper or fibre products
Duty D5
Using risk assessments and safe systems of work to keep self and others safe, recognising high-risk situations and bringing work to a stop in a safe manner when necessary, seeking assistance when in doubt.
Duty D6
Communicate effectively with the end user, listening and understanding issues to faults or service, demonstrating the working service providing clear explanations as to how to get the best performance from their products.
Duty D7
Use digital task management software to work remotely, downloading and completing tasks and managing risks.
Duty D8
Working on and around live copper and fibre cables that provide numbers of customer, identify working circuits and understanding the implications to the customers of loss of digital services.
Duty D9
Provision of new telecom services in business and residential properties such as phone, a range of broadband products, TV connections, private circuits and business systems or services.
Occupational Progression
This occupational progression map shows technical occupations that have transferable knowledge and skills.
In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.
It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.
Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.
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